Investigating Effect of Service Encounter, Value, and Satisfaction on Word of Mouth: An Outpatient Service Context

This study investigates the relationships among service encounter, service value, patient satisfaction, and word-of-mouth (WOM) intention from the viewpoint of interactive marketing. Data were collected using a questionnaire survey. A total of 372 questionnaires were obtained and 350 of these questi...

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Detalles Bibliográficos
Autor principal: Hsu, Li-Chun
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2018
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5800231/
https://www.ncbi.nlm.nih.gov/pubmed/29342842
http://dx.doi.org/10.3390/ijerph15010132

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5800231/
https://www.ncbi.nlm.nih.gov/pubmed/29342842
http://dx.doi.org/10.3390/ijerph15010132

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