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The role of patient experience surveys in quality assurance and improvement: a focus group study in English general practice
BACKGROUND: Despite widespread adoption of patient feedback surveys in international health‐care systems, including the English NHS, evidence of a demonstrable impact of surveys on service improvement is sparse. OBJECTIVE: To explore the views of primary care practice staff regarding the utility of...
Autores principales: | , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
John Wiley and Sons Inc.
2014
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5810660/ https://www.ncbi.nlm.nih.gov/pubmed/25366992 http://dx.doi.org/10.1111/hex.12298 |