The role of patient experience surveys in quality assurance and improvement: a focus group study in English general practice

BACKGROUND: Despite widespread adoption of patient feedback surveys in international health‐care systems, including the English NHS, evidence of a demonstrable impact of surveys on service improvement is sparse. OBJECTIVE: To explore the views of primary care practice staff regarding the utility of...

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Detalles Bibliográficos
Autores principales: Boiko, Olga, Campbell, John L., Elmore, Natasha, Davey, Antoinette F., Roland, Martin, Burt, Jenni
Formato: Online Artículo Texto
Lenguaje:English
Publicado: John Wiley and Sons Inc. 2014
Materias:
Original Research Papers
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5810660/
https://www.ncbi.nlm.nih.gov/pubmed/25366992
http://dx.doi.org/10.1111/hex.12298

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5810660/
https://www.ncbi.nlm.nih.gov/pubmed/25366992
http://dx.doi.org/10.1111/hex.12298

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