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The role of patient experience surveys in quality assurance and improvement: a focus group study in English general practice

BACKGROUND: Despite widespread adoption of patient feedback surveys in international health‐care systems, including the English NHS, evidence of a demonstrable impact of surveys on service improvement is sparse. OBJECTIVE: To explore the views of primary care practice staff regarding the utility of...

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Detalles Bibliográficos
Autores principales:	Boiko, Olga, Campbell, John L., Elmore, Natasha, Davey, Antoinette F., Roland, Martin, Burt, Jenni
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	John Wiley and Sons Inc. 2014
Materias:	Original Research Papers
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5810660/ https://www.ncbi.nlm.nih.gov/pubmed/25366992 http://dx.doi.org/10.1111/hex.12298

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