Enhancing communication skills for telehealth: development and implementation of a Teach-Back intervention for a national maternal and child health helpline in Australia

BACKGROUND: Telehealth professionals require advanced communication skills, in part to compensate for lack of visual cues. Teach-Back is a best practice communication technique that has been recommended but not previously evaluated for consumer telehealth. We aimed to implement Teach-Back at a natio...

Descripción completa

Detalles Bibliográficos
Autores principales: Morony, Suzanne, Weir, Kristie, Duncan, Gregory, Biggs, Janice, Nutbeam, Don, Mccaffery, Kirsten J.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2018
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5842621/
https://www.ncbi.nlm.nih.gov/pubmed/29514642
http://dx.doi.org/10.1186/s12913-018-2956-6

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5842621/
https://www.ncbi.nlm.nih.gov/pubmed/29514642
http://dx.doi.org/10.1186/s12913-018-2956-6

Ejemplares similares