A meta‐ethnography of the facilitators and barriers to successful implementation of patient complaints processes in health‐care settings

OBJECTIVE: To synthesize experiences of the patient complaints process for patients and health‐care professionals to identify facilitators and barriers in the successful implementation of patient complaints processes. This will assist the development of cultural change programmes, enabling complaint...

Descripción completa

Detalles Bibliográficos
Autores principales: Scott, David A. H., Grant, Suzanne M.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: John Wiley and Sons Inc. 2017
Materias:
Original Research Papers
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5867320/
https://www.ncbi.nlm.nih.gov/pubmed/29112776
http://dx.doi.org/10.1111/hex.12645

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5867320/
https://www.ncbi.nlm.nih.gov/pubmed/29112776
http://dx.doi.org/10.1111/hex.12645

Ejemplares similares