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A meta‐ethnography of the facilitators and barriers to successful implementation of patient complaints processes in health‐care settings
OBJECTIVE: To synthesize experiences of the patient complaints process for patients and health‐care professionals to identify facilitators and barriers in the successful implementation of patient complaints processes. This will assist the development of cultural change programmes, enabling complaint...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
John Wiley and Sons Inc.
2017
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5867320/ https://www.ncbi.nlm.nih.gov/pubmed/29112776 http://dx.doi.org/10.1111/hex.12645 |