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The use of patient feedback by hospital boards of directors: a qualitative study of two NHS hospitals in England
BACKGROUND: Although previous research suggests that different kinds of patient feedback are used in different ways to help improve the quality of hospital care, there have been no studies of the ways in which hospital boards of directors use feedback for this purpose. OBJECTIVES: To examine whether...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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BMJ Publishing Group
2018
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5867437/ https://www.ncbi.nlm.nih.gov/pubmed/28754814 http://dx.doi.org/10.1136/bmjqs-2016-006312 |