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Attitudes Expressed in Online Comments about Environmental Factors in the Tourism Sector: An Exploratory Study

The object of this exploratory study is to identify the positive, neutral and negative environment factors that affect users who visit Spanish hotels in order to help the hotel managers decide how to improve the quality of the services provided. To carry out the research a Sentiment Analysis was ini...

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Detalles Bibliográficos
Autores principales: Saura, Jose Ramon, Palos-Sanchez, Pedro, Rios Martin, Miguel Angel
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2018
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5877098/
https://www.ncbi.nlm.nih.gov/pubmed/29562724
http://dx.doi.org/10.3390/ijerph15030553
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author Saura, Jose Ramon
Palos-Sanchez, Pedro
Rios Martin, Miguel Angel
author_facet Saura, Jose Ramon
Palos-Sanchez, Pedro
Rios Martin, Miguel Angel
author_sort Saura, Jose Ramon
collection PubMed
description The object of this exploratory study is to identify the positive, neutral and negative environment factors that affect users who visit Spanish hotels in order to help the hotel managers decide how to improve the quality of the services provided. To carry out the research a Sentiment Analysis was initially performed, grouping the sample of tweets (n = 14459) according to the feelings shown and then a textual analysis was used to identify the key environment factors in these feelings using the qualitative analysis software Nvivo (QSR International, Melbourne, Australia). The results of the exploratory study present the key environment factors that affect the users experience when visiting hotels in Spain, such as actions that support local traditions and products, the maintenance of rural areas respecting the local environment and nature, or respecting air quality in the areas where hotels have facilities and offer services. The conclusions of the research can help hotels improve their services and the impact on the environment, as well as improving the visitors experience based on the positive, neutral and negative environment factors which the visitors themselves identified.
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spelling pubmed-58770982018-04-09 Attitudes Expressed in Online Comments about Environmental Factors in the Tourism Sector: An Exploratory Study Saura, Jose Ramon Palos-Sanchez, Pedro Rios Martin, Miguel Angel Int J Environ Res Public Health Article The object of this exploratory study is to identify the positive, neutral and negative environment factors that affect users who visit Spanish hotels in order to help the hotel managers decide how to improve the quality of the services provided. To carry out the research a Sentiment Analysis was initially performed, grouping the sample of tweets (n = 14459) according to the feelings shown and then a textual analysis was used to identify the key environment factors in these feelings using the qualitative analysis software Nvivo (QSR International, Melbourne, Australia). The results of the exploratory study present the key environment factors that affect the users experience when visiting hotels in Spain, such as actions that support local traditions and products, the maintenance of rural areas respecting the local environment and nature, or respecting air quality in the areas where hotels have facilities and offer services. The conclusions of the research can help hotels improve their services and the impact on the environment, as well as improving the visitors experience based on the positive, neutral and negative environment factors which the visitors themselves identified. MDPI 2018-03-19 2018-03 /pmc/articles/PMC5877098/ /pubmed/29562724 http://dx.doi.org/10.3390/ijerph15030553 Text en © 2018 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Saura, Jose Ramon
Palos-Sanchez, Pedro
Rios Martin, Miguel Angel
Attitudes Expressed in Online Comments about Environmental Factors in the Tourism Sector: An Exploratory Study
title Attitudes Expressed in Online Comments about Environmental Factors in the Tourism Sector: An Exploratory Study
title_full Attitudes Expressed in Online Comments about Environmental Factors in the Tourism Sector: An Exploratory Study
title_fullStr Attitudes Expressed in Online Comments about Environmental Factors in the Tourism Sector: An Exploratory Study
title_full_unstemmed Attitudes Expressed in Online Comments about Environmental Factors in the Tourism Sector: An Exploratory Study
title_short Attitudes Expressed in Online Comments about Environmental Factors in the Tourism Sector: An Exploratory Study
title_sort attitudes expressed in online comments about environmental factors in the tourism sector: an exploratory study
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5877098/
https://www.ncbi.nlm.nih.gov/pubmed/29562724
http://dx.doi.org/10.3390/ijerph15030553
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