Emotional Dissonance and Sickness Absence Among Employees Working With Customers and Clients: A Moderated Mediation Model via Exhaustion and Human Resource Primacy

Emotional dissonance, i.e., a discrepancy between required and felt emotions, has been established as a predictor of sickness absence in studies, but little is known about mechanisms that can explain this association. In order to prevent and reduce the impact of emotional dissonance on sickness abse...

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Detalles Bibliográficos
Autores principales: Indregard, Anne-Marthe R., Ulleberg, Pål, Knardahl, Stein, Nielsen, Morten B.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2018
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5893769/
https://www.ncbi.nlm.nih.gov/pubmed/29670556
http://dx.doi.org/10.3389/fpsyg.2018.00436

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5893769/
https://www.ncbi.nlm.nih.gov/pubmed/29670556
http://dx.doi.org/10.3389/fpsyg.2018.00436

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