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Key strategies to improve systems for managing patient complaints within health facilities – what can we learn from the existing literature?
Background: Information from patient complaints – a widely accepted measure of patient satisfaction with services – can inform improvements in service quality, and contribute towards overall health systems performance. While analyses of data from patient complaints received much emphasis, there is l...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Taylor & Francis
2018
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5912438/ https://www.ncbi.nlm.nih.gov/pubmed/29658393 http://dx.doi.org/10.1080/16549716.2018.1458938 |