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Protocol: a multi-level intervention program to reduce stress in 9-1-1 telecommunicators
BACKGROUND: Nationwide, emergency response systems depend on 9-1-1 telecommunicators to prioritize, triage, and dispatch assistance to those in distress. 9-1-1 call center telecommunicators (TCs) are challenged by acute and chronic workplace stressors: tense interactions with citizen callers in cris...
| Autores principales: | , , , , , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
BioMed Central
2018
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5930694/ https://www.ncbi.nlm.nih.gov/pubmed/29716576 http://dx.doi.org/10.1186/s12889-018-5471-0 |