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Implication of Emotional Labor, Cognitive Flexibility, and Relational Energy among Cabin Crew: A Review
The primary aim of the civil aviation industry is to provide a secured and comfortable service to their customers and clients. This review concentrates on the cabin crew members, who are the frontline employees of the aviation industry and are salaried to smile. The objective of this review article...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Medknow Publications & Media Pvt Ltd
2018
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5932906/ https://www.ncbi.nlm.nih.gov/pubmed/29743777 http://dx.doi.org/10.4103/ijoem.IJOEM_21_18 |