Impact of new technologies on stress, attrition and well-being in emergency call centers: the NextGeneration 9–1-1 study protocol

BACKGROUND: Our public health emergency response system relies on the “first of the first responders”—the emergency call center workforce that handles the emergency needs of a public in distress. Call centers across the United States have been preparing for the “Next Generation 9-1-1” initiative, wh...

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Detalles Bibliográficos
Autores principales: Baseman, Janet, Revere, Debra, Painter, Ian, Stangenes, Scott, Lilly, Michelle, Beaton, Randal, Calhoun, Rebecca, Meischke, Hendrika
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2018
Materias:
Study Protocol
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5936032/
https://www.ncbi.nlm.nih.gov/pubmed/29728094
http://dx.doi.org/10.1186/s12889-018-5510-x

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5936032/
https://www.ncbi.nlm.nih.gov/pubmed/29728094
http://dx.doi.org/10.1186/s12889-018-5510-x

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