Improving Nonclinical and Clinical-Support Services: Lessons From Oncology

Nonclinical and clinical-support personnel serve patients on the front lines of care. Their service interactions have a powerful influence on how patients perceive their entire care experience, including the all-important interactions with clinical staff. Ignoring this reality means squandering oppo...

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Detalles Bibliográficos
Autores principales: Berry, Leonard L., Deming, Katie A., Danaher, Tracey S.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2018
Materias:
Special Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6132219/
https://www.ncbi.nlm.nih.gov/pubmed/30225452
http://dx.doi.org/10.1016/j.mayocpiqo.2018.05.002

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6132219/
https://www.ncbi.nlm.nih.gov/pubmed/30225452
http://dx.doi.org/10.1016/j.mayocpiqo.2018.05.002

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