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Improving Nonclinical and Clinical-Support Services: Lessons From Oncology

Nonclinical and clinical-support personnel serve patients on the front lines of care. Their service interactions have a powerful influence on how patients perceive their entire care experience, including the all-important interactions with clinical staff. Ignoring this reality means squandering oppo...

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Detalles Bibliográficos
Autores principales:	Berry, Leonard L., Deming, Katie A., Danaher, Tracey S.
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Elsevier 2018
Materias:	Special Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6132219/ https://www.ncbi.nlm.nih.gov/pubmed/30225452 http://dx.doi.org/10.1016/j.mayocpiqo.2018.05.002

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