Developing a digital communication training tool on information-provision in oncology: uncovering learning needs and training preferences

BACKGROUND: Adequate information-provision forms a crucial component of optimal cancer care. However, information-provision is particularly challenging in an oncology setting. It is therefore imperative to help oncological health care practitioners (HCP) optimise their information-giving skills. New...

Descripción completa

Detalles Bibliográficos
Autores principales: Stuij, Sebastiaan M., Labrie, Nanon H. M., van Dulmen, Sandra, Kersten, Marie José, Christoph, Noor, Hulsman, Robert L., Smets, Ellen
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2018
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6154812/
https://www.ncbi.nlm.nih.gov/pubmed/30249221
http://dx.doi.org/10.1186/s12909-018-1308-x
_version_ 1783357766254985216
author Stuij, Sebastiaan M.
Labrie, Nanon H. M.
van Dulmen, Sandra
Kersten, Marie José
Christoph, Noor
Hulsman, Robert L.
Smets, Ellen
author_facet Stuij, Sebastiaan M.
Labrie, Nanon H. M.
van Dulmen, Sandra
Kersten, Marie José
Christoph, Noor
Hulsman, Robert L.
Smets, Ellen
author_sort Stuij, Sebastiaan M.
collection PubMed
description BACKGROUND: Adequate information-provision forms a crucial component of optimal cancer care. However, information-provision is particularly challenging in an oncology setting. It is therefore imperative to help oncological health care practitioners (HCP) optimise their information-giving skills. New forms of online education, i.e. e-learning, enable safe and time and location independent ways of learning, enhancing access to continuous learning for HCP. As part of a user-centred approach to developing an e-learning to improve information-giving skills, this study aims to: 1) uncover the learning needs of oncological healthcare providers related to information- provision, and 2) explore their training preferences in the context of clinical practice. METHODS: Focus groups and interviews were organised with oncological HCP (medical specialists and clinical nurse specialists) addressing participants’ learning needs concerning information- provision and their training preferences with respect to a new digital training tool on this issue. All sessions were audiorecorded and transcribed verbatim. Using an inductive approach, transcripts were independently coded by three researchers and discussed to reach consensus. Main themes were summarised and discussed. RESULTS: Four focus group sessions (total n = 13) and three interviews were conducted. The first theme concerned the patient outcomes HCP try to achieve with their information. We found HCP to mainly strive to promote patients’ understanding of information. The second theme concerned HCP reported strategies and challenges when trying to inform their patients. These entailed tailoring of information to patient characteristics, structuring of information, and dealing with patients’ emotions. Regarding HCP training preferences, an e-learning should be neatly connected to clinical practice. Moreover, participants desired a digital training to allow for feedback on their own (videotaped) information-giving skills from peers, communication experts, and/or patients; to monitor their progress and to tailored the training to individual learning needs. CONCLUSIONS: An e-learning for improvement of information-giving skills of oncological HCP should be aimed at the transfer of skills to clinical practice, rather than at enhancing knowledge. Moreover, an e-learning is probably most effective when the facilitates individual learning needs, supports feedback on competence level and improvement, and allows input from significant others (experts, peers, or patients).
format Online
Article
Text
id pubmed-6154812
institution National Center for Biotechnology Information
language English
publishDate 2018
publisher BioMed Central
record_format MEDLINE/PubMed
spelling pubmed-61548122018-09-26 Developing a digital communication training tool on information-provision in oncology: uncovering learning needs and training preferences Stuij, Sebastiaan M. Labrie, Nanon H. M. van Dulmen, Sandra Kersten, Marie José Christoph, Noor Hulsman, Robert L. Smets, Ellen BMC Med Educ Research Article BACKGROUND: Adequate information-provision forms a crucial component of optimal cancer care. However, information-provision is particularly challenging in an oncology setting. It is therefore imperative to help oncological health care practitioners (HCP) optimise their information-giving skills. New forms of online education, i.e. e-learning, enable safe and time and location independent ways of learning, enhancing access to continuous learning for HCP. As part of a user-centred approach to developing an e-learning to improve information-giving skills, this study aims to: 1) uncover the learning needs of oncological healthcare providers related to information- provision, and 2) explore their training preferences in the context of clinical practice. METHODS: Focus groups and interviews were organised with oncological HCP (medical specialists and clinical nurse specialists) addressing participants’ learning needs concerning information- provision and their training preferences with respect to a new digital training tool on this issue. All sessions were audiorecorded and transcribed verbatim. Using an inductive approach, transcripts were independently coded by three researchers and discussed to reach consensus. Main themes were summarised and discussed. RESULTS: Four focus group sessions (total n = 13) and three interviews were conducted. The first theme concerned the patient outcomes HCP try to achieve with their information. We found HCP to mainly strive to promote patients’ understanding of information. The second theme concerned HCP reported strategies and challenges when trying to inform their patients. These entailed tailoring of information to patient characteristics, structuring of information, and dealing with patients’ emotions. Regarding HCP training preferences, an e-learning should be neatly connected to clinical practice. Moreover, participants desired a digital training to allow for feedback on their own (videotaped) information-giving skills from peers, communication experts, and/or patients; to monitor their progress and to tailored the training to individual learning needs. CONCLUSIONS: An e-learning for improvement of information-giving skills of oncological HCP should be aimed at the transfer of skills to clinical practice, rather than at enhancing knowledge. Moreover, an e-learning is probably most effective when the facilitates individual learning needs, supports feedback on competence level and improvement, and allows input from significant others (experts, peers, or patients). BioMed Central 2018-09-24 /pmc/articles/PMC6154812/ /pubmed/30249221 http://dx.doi.org/10.1186/s12909-018-1308-x Text en © The Author(s). 2018 Open AccessThis article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.
spellingShingle Research Article
Stuij, Sebastiaan M.
Labrie, Nanon H. M.
van Dulmen, Sandra
Kersten, Marie José
Christoph, Noor
Hulsman, Robert L.
Smets, Ellen
Developing a digital communication training tool on information-provision in oncology: uncovering learning needs and training preferences
title Developing a digital communication training tool on information-provision in oncology: uncovering learning needs and training preferences
title_full Developing a digital communication training tool on information-provision in oncology: uncovering learning needs and training preferences
title_fullStr Developing a digital communication training tool on information-provision in oncology: uncovering learning needs and training preferences
title_full_unstemmed Developing a digital communication training tool on information-provision in oncology: uncovering learning needs and training preferences
title_short Developing a digital communication training tool on information-provision in oncology: uncovering learning needs and training preferences
title_sort developing a digital communication training tool on information-provision in oncology: uncovering learning needs and training preferences
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6154812/
https://www.ncbi.nlm.nih.gov/pubmed/30249221
http://dx.doi.org/10.1186/s12909-018-1308-x
work_keys_str_mv AT stuijsebastiaanm developingadigitalcommunicationtrainingtooloninformationprovisioninoncologyuncoveringlearningneedsandtrainingpreferences
AT labrienanonhm developingadigitalcommunicationtrainingtooloninformationprovisioninoncologyuncoveringlearningneedsandtrainingpreferences
AT vandulmensandra developingadigitalcommunicationtrainingtooloninformationprovisioninoncologyuncoveringlearningneedsandtrainingpreferences
AT kerstenmariejose developingadigitalcommunicationtrainingtooloninformationprovisioninoncologyuncoveringlearningneedsandtrainingpreferences
AT christophnoor developingadigitalcommunicationtrainingtooloninformationprovisioninoncologyuncoveringlearningneedsandtrainingpreferences
AT hulsmanrobertl developingadigitalcommunicationtrainingtooloninformationprovisioninoncologyuncoveringlearningneedsandtrainingpreferences
AT smetsellen developingadigitalcommunicationtrainingtooloninformationprovisioninoncologyuncoveringlearningneedsandtrainingpreferences
AT developingadigitalcommunicationtrainingtooloninformationprovisioninoncologyuncoveringlearningneedsandtrainingpreferences