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The Net Promoter Score (NPS) for Insight Into Client Experiences in Sexual and Reproductive Health Clinics

The Net Promoter Score (NPS) metric, commonly used by Fortune 500 companies to measure the customer experience, is calculated using a 0-to-10 scale to answer 1 question: “How likely is it that you would recommend [company X] to a friend or colleague?” Despite the value of this methodology as a predi...

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Detalles Bibliográficos
Autores principales: Koladycz, Rebecca, Fernandez, Gwendolyn, Gray, Kate, Marriott, Heidi
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Global Health: Science and Practice 2018
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6172123/
https://www.ncbi.nlm.nih.gov/pubmed/30072372
http://dx.doi.org/10.9745/GHSP-D-18-00068