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The Net Promoter Score (NPS) for Insight Into Client Experiences in Sexual and Reproductive Health Clinics
The Net Promoter Score (NPS) metric, commonly used by Fortune 500 companies to measure the customer experience, is calculated using a 0-to-10 scale to answer 1 question: “How likely is it that you would recommend [company X] to a friend or colleague?” Despite the value of this methodology as a predi...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Global Health: Science and Practice
2018
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6172123/ https://www.ncbi.nlm.nih.gov/pubmed/30072372 http://dx.doi.org/10.9745/GHSP-D-18-00068 |