The catalytic role of Mystery Patient tools in shaping patient experience: A method to facilitate value co-creation using action research

Improving patients’ experience in hospitals necessitates the improvement of service quality. Using mystery patients as a tool for assessing and improving patients’ experience is praised for its comprehensiveness. However, such programs are costly, difficult to design and may cause unintended negativ...

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Detalles Bibliográficos
Autores principales: Daouk-Öyry, Lina, Alameddine, Mohamad, Hassan, Norr, Laham, Linda, Soubra, Maher
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2018
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6185730/
https://www.ncbi.nlm.nih.gov/pubmed/30312348
http://dx.doi.org/10.1371/journal.pone.0205262

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6185730/
https://www.ncbi.nlm.nih.gov/pubmed/30312348
http://dx.doi.org/10.1371/journal.pone.0205262

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