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The catalytic role of Mystery Patient tools in shaping patient experience: A method to facilitate value co-creation using action research
Improving patients’ experience in hospitals necessitates the improvement of service quality. Using mystery patients as a tool for assessing and improving patients’ experience is praised for its comprehensiveness. However, such programs are costly, difficult to design and may cause unintended negativ...
| Autores principales: | , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Public Library of Science
2018
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6185730/ https://www.ncbi.nlm.nih.gov/pubmed/30312348 http://dx.doi.org/10.1371/journal.pone.0205262 |