Double Standards in Frontline Decision Making: A Theoretical and Empirical Exploration

Drawing on status characteristics and double standards theory, this study explores how social categories may affect the standards tax officials use in evaluating citizen-clients’ trustworthiness, leading to differential evaluation. Whereas the street-level bureaucracy literature mainly focuses on th...

Descripción completa

Detalles Bibliográficos
Autores principales: Raaphorst, Nadine, Groeneveld, Sandra
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2018
Materias:
Articles
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6187077/
https://www.ncbi.nlm.nih.gov/pubmed/30369651
http://dx.doi.org/10.1177/0095399718760587

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6187077/
https://www.ncbi.nlm.nih.gov/pubmed/30369651
http://dx.doi.org/10.1177/0095399718760587

Ejemplares similares