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Double Standards in Frontline Decision Making: A Theoretical and Empirical Exploration

Drawing on status characteristics and double standards theory, this study explores how social categories may affect the standards tax officials use in evaluating citizen-clients’ trustworthiness, leading to differential evaluation. Whereas the street-level bureaucracy literature mainly focuses on th...

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Detalles Bibliográficos
Autores principales:	Raaphorst, Nadine, Groeneveld, Sandra
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	SAGE Publications 2018
Materias:	Articles
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6187077/ https://www.ncbi.nlm.nih.gov/pubmed/30369651 http://dx.doi.org/10.1177/0095399718760587

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