Cargando…
Empathically designed responses as a gateway to advice in Dutch counseling calls
Previous conversation analytic studies of institutional interaction included analyses of empathy in interaction. These studies revealed that professionals may use empathy displays not only to validate the client’s worry, but also to perform actions oriented to other institutional goals and tasks suc...
| Autores principales: | , |
|---|---|
| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
SAGE Publications
2018
|
| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6195163/ https://www.ncbi.nlm.nih.gov/pubmed/30443196 http://dx.doi.org/10.1177/1461445618754436 |