Surface Acting, Emotional Exhaustion, and Employee Sabotage to Customers: Moderating Roles of Quality of Social Exchanges

Using the conservation of resources theory and social exchange theory as our conceptual frameworks, the current study examined how employee surface acting relates to their sabotage to customers through the mediating role of emotional exhaustion and explored the moderating roles of coworker exchange...

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Detalles Bibliográficos
Autores principales: Zhang, Hui, Zhou, Zhiqing E., Zhan, Yan, Liu, Chengbin, Zhang, Li
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2018
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6246630/
https://www.ncbi.nlm.nih.gov/pubmed/30487768
http://dx.doi.org/10.3389/fpsyg.2018.02197

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6246630/
https://www.ncbi.nlm.nih.gov/pubmed/30487768
http://dx.doi.org/10.3389/fpsyg.2018.02197

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