Effect of Nurses' Emotional Labor on Customer Orientation and Service Delivery: The Mediating Effects of Work Engagement and Burnout

BACKGROUND: The emotional labor performed by organization members affects psychological well-being at the individual level, which consequently affects results at the organizational level. Moreover, despite evidence that the customer orientation and service level of nurses greatly affect hospital man...

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Detalles Bibliográficos
Autores principales: Han, Sang-Sook, Han, Jeong-Won, Kim, Yun-Hyung
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Occupational Safety and Health Research Institute 2018
Materias:
Original Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6284160/
https://www.ncbi.nlm.nih.gov/pubmed/30559993
http://dx.doi.org/10.1016/j.shaw.2017.12.001

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6284160/
https://www.ncbi.nlm.nih.gov/pubmed/30559993
http://dx.doi.org/10.1016/j.shaw.2017.12.001

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