Qualitative study of patient views on a ‘telephone-first’ approach in general practice in England: speaking to the GP by telephone before making face-to-face appointments

OBJECTIVE: To understand patients’ views on a ‘telephone-first’ approach, in which all appointment requests in general practice are followed by a telephone call from the general practitioner (GP). DESIGN: Qualitative interviews with patients and carers. SETTING: Twelve general practices in England....

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Detalles Bibliográficos
Autores principales: Ball, Sarah L, Newbould, Jennifer, Corbett, Jennie, Exley, Josephine, Pitchforth, Emma, Roland, Martin
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BMJ Publishing Group 2018
Materias:
General practice / Family practice
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6318515/
https://www.ncbi.nlm.nih.gov/pubmed/30598491
http://dx.doi.org/10.1136/bmjopen-2018-026197

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6318515/
https://www.ncbi.nlm.nih.gov/pubmed/30598491
http://dx.doi.org/10.1136/bmjopen-2018-026197

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