Research on How Emotional Expressions of Emotional Labor Workers and Perception of Customer Feedbacks Affect Turnover Intentions: Emphasis on Moderating Effects of Emotional Intelligence

Previous studies have used various external variables and parameters as well as moderator variables such as emotional intelligence have been to understand emotional labor and its related problems. However, a comprehensive model to study such variables’ correlations with each other and their overall...

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Detalles Bibliográficos
Autores principales: Lee, Young Hee, Lee, Suk Hyung Bryan, Chung, Jong Yong
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2019
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6328454/
https://www.ncbi.nlm.nih.gov/pubmed/30662415
http://dx.doi.org/10.3389/fpsyg.2018.02526

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6328454/
https://www.ncbi.nlm.nih.gov/pubmed/30662415
http://dx.doi.org/10.3389/fpsyg.2018.02526

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