How physicians make sense of their experience of being involved in hospital users’ complaints and the associated mediation

BACKGROUND: The growing interest in hospital users’ complaints appears to be consistent with recent changes in health care, which considers the patient’s voice a valuable information source to improve health care. Based on the assumption that the clinicians’ lived experience is an essential element...

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Detalles Bibliográficos
Autores principales: Schaad, Béatrice, Bourquin, Céline, Panese, Francesco, Stiefel, Friedrich
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2019
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6348658/
https://www.ncbi.nlm.nih.gov/pubmed/30691452
http://dx.doi.org/10.1186/s12913-019-3905-8

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6348658/
https://www.ncbi.nlm.nih.gov/pubmed/30691452
http://dx.doi.org/10.1186/s12913-019-3905-8

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