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How physicians make sense of their experience of being involved in hospital users’ complaints and the associated mediation
BACKGROUND: The growing interest in hospital users’ complaints appears to be consistent with recent changes in health care, which considers the patient’s voice a valuable information source to improve health care. Based on the assumption that the clinicians’ lived experience is an essential element...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
BioMed Central
2019
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6348658/ https://www.ncbi.nlm.nih.gov/pubmed/30691452 http://dx.doi.org/10.1186/s12913-019-3905-8 |