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What's the problem with patient experience feedback? A macro and micro understanding, based on findings from a three‐site UK qualitative study
CONTEXT: Collecting feedback from patients about their experiences of health care is an important activity. However, improvement based on this feedback rarely materializes. In this study, we focus on answering the question—“what is impeding the use of patient experience feedback?” METHODS: We conduc...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
John Wiley and Sons Inc.
2018
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6351417/ https://www.ncbi.nlm.nih.gov/pubmed/30244499 http://dx.doi.org/10.1111/hex.12829 |