The role of customer service manual on workplace emotional burden in nationwide cross sectional study

BACKGROUND: We aim to discuss the overall effect of customer service manual (CSM) on service industry workers using Korean Working Condition Survey. METHODS: Out of 50,007 total survey participants, 11,946 customer service workers were included in the current study (5613 men, 6333 women). Answers to...

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Detalles Bibliográficos
Autores principales: Yun, Sehyun, Lim, Sung-Shil, Kim, Jihyun, Kim, Young-Kwang, Won, Jong-Uk, Yoon, Jin-Ha
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2019
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6373057/
https://www.ncbi.nlm.nih.gov/pubmed/30805196
http://dx.doi.org/10.1186/s40557-019-0285-9

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6373057/
https://www.ncbi.nlm.nih.gov/pubmed/30805196
http://dx.doi.org/10.1186/s40557-019-0285-9

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