Relationship Bonds and Service Provider’s Emotional Labor: Moderating Effects of Collectivism

Since service providers directly conduct emotional labor to customers, it is important to identify the factors influencing emotional labor of service providers. Even though the studies identifying the predisposing factors influencing emotional labor are taking place, there is no empirical evidence c...

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Detalles Bibliográficos
Autores principales: Lee, Myoung-Soung, Han, Sang-Lin, Hong, Suji, Hyun, Hyowon
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2019
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6399148/
https://www.ncbi.nlm.nih.gov/pubmed/30863345
http://dx.doi.org/10.3389/fpsyg.2019.00370

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6399148/
https://www.ncbi.nlm.nih.gov/pubmed/30863345
http://dx.doi.org/10.3389/fpsyg.2019.00370

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