Cargando…
Relationship Bonds and Service Provider’s Emotional Labor: Moderating Effects of Collectivism
Since service providers directly conduct emotional labor to customers, it is important to identify the factors influencing emotional labor of service providers. Even though the studies identifying the predisposing factors influencing emotional labor are taking place, there is no empirical evidence c...
Autores principales: | , , , |
---|---|
Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Frontiers Media S.A.
2019
|
Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6399148/ https://www.ncbi.nlm.nih.gov/pubmed/30863345 http://dx.doi.org/10.3389/fpsyg.2019.00370 |