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Quantifying patient satisfaction with process metrics using a weighted bundle approach
BACKGROUND: Current patient satisfaction assessment results are delayed and obtained from select patient surveys. As a result, these assessments may not represent the experience of the entire patient population. This study developed a method to measure and evaluate all patients’ experiences while th...
| Autores principales: | , , , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
BMJ Publishing Group
2019
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6440602/ https://www.ncbi.nlm.nih.gov/pubmed/30997417 http://dx.doi.org/10.1136/bmjoq-2018-000458 |