Impact of caller’s degree-of-worry on triage response in out-of-hours telephone consultations: a randomized controlled trial

BACKGROUND: Telephone triage entails assessment of urgency and direction of flow in out-of-hours (OOH) services, while visual cues are inherently lacking. Triage tools are recommended but current tools fail to provide systematic assessment of the caller’s perspective. Research demonstrated that call...

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Detalles Bibliográficos
Autores principales: Gamst-Jensen, Hejdi, Frishknecht Christensen, Erika, Lippert, Freddy, Folke, Fredrik, Egerod, Ingrid, Brabrand, Mikkel, Tolstrup, Janne Schurmann, Thygesen, Lau Caspar, Huibers, Linda
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2019
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6458647/
https://www.ncbi.nlm.nih.gov/pubmed/30975160
http://dx.doi.org/10.1186/s13049-019-0618-2

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6458647/
https://www.ncbi.nlm.nih.gov/pubmed/30975160
http://dx.doi.org/10.1186/s13049-019-0618-2

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