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GPs’ and practice staff’s views of a telephone first approach to demand management: a qualitative study in primary care
BACKGROUND: To better manage patient demand, some general practices have implemented a ‘telephone first’ approach in which all patients seeking a face-to-face appointment first have to speak to a GP on the telephone. Previous studies have suggested that there is considerable scope for this new appro...
| Autores principales: | , , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Royal College of General Practitioners
2019
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6478459/ https://www.ncbi.nlm.nih.gov/pubmed/31015225 http://dx.doi.org/10.3399/bjgp19X702401 |