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When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility
The present study examines the effect of service employees’ job insecurity on job performance through emotional exhaustion. We identified workplace incivility (i.e., coworker and customer incivility) as a boundary condition that strengthens the positive relationship between job insecurity and emotio...
Autores principales: | , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2019
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6479815/ https://www.ncbi.nlm.nih.gov/pubmed/30978969 http://dx.doi.org/10.3390/ijerph16071298 |
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author | Shin, Yuhyung Hur, Won-Moo |
author_facet | Shin, Yuhyung Hur, Won-Moo |
author_sort | Shin, Yuhyung |
collection | PubMed |
description | The present study examines the effect of service employees’ job insecurity on job performance through emotional exhaustion. We identified workplace incivility (i.e., coworker and customer incivility) as a boundary condition that strengthens the positive relationship between job insecurity and emotional exhaustion. To test this moderating effect, we collected online panel surveys from 264 Korean service employees at two time points three months apart. As predicted, the positive relationship between job insecurity and job performance was partially mediated by emotional exhaustion. Of the two forms of workplace incivility, only coworker incivility exerted a significant moderating effect on the job insecurity–emotional exhaustion relationship, such that this relationship was more pronounced when service employees experienced a high level of coworker incivility than when coworker incivility was low. Coworker incivility further moderated the indirect effect of job insecurity on job performance through emotional exhaustion. These findings have theoretical implications for job insecurity research and managerial implications for practitioners. |
format | Online Article Text |
id | pubmed-6479815 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2019 |
publisher | MDPI |
record_format | MEDLINE/PubMed |
spelling | pubmed-64798152019-04-29 When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility Shin, Yuhyung Hur, Won-Moo Int J Environ Res Public Health Article The present study examines the effect of service employees’ job insecurity on job performance through emotional exhaustion. We identified workplace incivility (i.e., coworker and customer incivility) as a boundary condition that strengthens the positive relationship between job insecurity and emotional exhaustion. To test this moderating effect, we collected online panel surveys from 264 Korean service employees at two time points three months apart. As predicted, the positive relationship between job insecurity and job performance was partially mediated by emotional exhaustion. Of the two forms of workplace incivility, only coworker incivility exerted a significant moderating effect on the job insecurity–emotional exhaustion relationship, such that this relationship was more pronounced when service employees experienced a high level of coworker incivility than when coworker incivility was low. Coworker incivility further moderated the indirect effect of job insecurity on job performance through emotional exhaustion. These findings have theoretical implications for job insecurity research and managerial implications for practitioners. MDPI 2019-04-11 2019-04 /pmc/articles/PMC6479815/ /pubmed/30978969 http://dx.doi.org/10.3390/ijerph16071298 Text en © 2019 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/). |
spellingShingle | Article Shin, Yuhyung Hur, Won-Moo When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility |
title | When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility |
title_full | When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility |
title_fullStr | When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility |
title_full_unstemmed | When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility |
title_short | When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility |
title_sort | when do service employees suffer more from job insecurity? the moderating role of coworker and customer incivility |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6479815/ https://www.ncbi.nlm.nih.gov/pubmed/30978969 http://dx.doi.org/10.3390/ijerph16071298 |
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