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When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility

The present study examines the effect of service employees’ job insecurity on job performance through emotional exhaustion. We identified workplace incivility (i.e., coworker and customer incivility) as a boundary condition that strengthens the positive relationship between job insecurity and emotio...

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Detalles Bibliográficos
Autores principales: Shin, Yuhyung, Hur, Won-Moo
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6479815/
https://www.ncbi.nlm.nih.gov/pubmed/30978969
http://dx.doi.org/10.3390/ijerph16071298
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author Shin, Yuhyung
Hur, Won-Moo
author_facet Shin, Yuhyung
Hur, Won-Moo
author_sort Shin, Yuhyung
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description The present study examines the effect of service employees’ job insecurity on job performance through emotional exhaustion. We identified workplace incivility (i.e., coworker and customer incivility) as a boundary condition that strengthens the positive relationship between job insecurity and emotional exhaustion. To test this moderating effect, we collected online panel surveys from 264 Korean service employees at two time points three months apart. As predicted, the positive relationship between job insecurity and job performance was partially mediated by emotional exhaustion. Of the two forms of workplace incivility, only coworker incivility exerted a significant moderating effect on the job insecurity–emotional exhaustion relationship, such that this relationship was more pronounced when service employees experienced a high level of coworker incivility than when coworker incivility was low. Coworker incivility further moderated the indirect effect of job insecurity on job performance through emotional exhaustion. These findings have theoretical implications for job insecurity research and managerial implications for practitioners.
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spelling pubmed-64798152019-04-29 When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility Shin, Yuhyung Hur, Won-Moo Int J Environ Res Public Health Article The present study examines the effect of service employees’ job insecurity on job performance through emotional exhaustion. We identified workplace incivility (i.e., coworker and customer incivility) as a boundary condition that strengthens the positive relationship between job insecurity and emotional exhaustion. To test this moderating effect, we collected online panel surveys from 264 Korean service employees at two time points three months apart. As predicted, the positive relationship between job insecurity and job performance was partially mediated by emotional exhaustion. Of the two forms of workplace incivility, only coworker incivility exerted a significant moderating effect on the job insecurity–emotional exhaustion relationship, such that this relationship was more pronounced when service employees experienced a high level of coworker incivility than when coworker incivility was low. Coworker incivility further moderated the indirect effect of job insecurity on job performance through emotional exhaustion. These findings have theoretical implications for job insecurity research and managerial implications for practitioners. MDPI 2019-04-11 2019-04 /pmc/articles/PMC6479815/ /pubmed/30978969 http://dx.doi.org/10.3390/ijerph16071298 Text en © 2019 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Shin, Yuhyung
Hur, Won-Moo
When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility
title When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility
title_full When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility
title_fullStr When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility
title_full_unstemmed When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility
title_short When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility
title_sort when do service employees suffer more from job insecurity? the moderating role of coworker and customer incivility
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6479815/
https://www.ncbi.nlm.nih.gov/pubmed/30978969
http://dx.doi.org/10.3390/ijerph16071298
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