Multilevel Impacts of Transformational Leadership on Service Quality: Evidence From China

In service contexts, leaders’ efforts to maintain and enhance employees’ service quality are vital to organizational performance. However, few studies have investigated the mechanisms underlying the relationship between transformational leadership (TFL) and employees’ service quality across levels....

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Detalles Bibliográficos
Autores principales: Su, Fangguo, Cheng, Dejun, Wen, Shanshan
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2019
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6553023/
https://www.ncbi.nlm.nih.gov/pubmed/31205463
http://dx.doi.org/10.3389/fpsyg.2019.01252

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6553023/
https://www.ncbi.nlm.nih.gov/pubmed/31205463
http://dx.doi.org/10.3389/fpsyg.2019.01252

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