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Multilevel Impacts of Transformational Leadership on Service Quality: Evidence From China
In service contexts, leaders’ efforts to maintain and enhance employees’ service quality are vital to organizational performance. However, few studies have investigated the mechanisms underlying the relationship between transformational leadership (TFL) and employees’ service quality across levels....
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Frontiers Media S.A.
2019
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6553023/ https://www.ncbi.nlm.nih.gov/pubmed/31205463 http://dx.doi.org/10.3389/fpsyg.2019.01252 |