Do callers to out-of-hours care misuse an option to jump the phone queue?

Objectives: Out-of-hours (OOH) services provide access to healthcare outside normal office hours, but the waiting time can sometimes be long. All callers must wait in the telephone queue, even if the health problem is urgent or life-threatening. We tested an emergency access button (EAB), which allo...

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Detalles Bibliográficos
Autores principales: Ebert, J. F., Huibers, L., Christensen, B., Lippert, F. K., Christensen, M. B.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Taylor & Francis 2019
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6566898/
https://www.ncbi.nlm.nih.gov/pubmed/31070507
http://dx.doi.org/10.1080/02813432.2019.1608067

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6566898/
https://www.ncbi.nlm.nih.gov/pubmed/31070507
http://dx.doi.org/10.1080/02813432.2019.1608067

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