How psychology might alleviate violence in queues: Perceived future wait and perceived load moderate violence against service providers

INTRODUCTION: Queues are inherent to service encounters, as it is not always possible to provide service to all clients at the exact moment they request service. Queues involve waiting for a service in a specific place that might also be crowded, they obstruct the client's’ goal of receiving se...

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Detalles Bibliográficos
Autores principales: Efrat-Treister, Dorit, Cheshin, Arik, Harari, Dana, Rafaeli, Anat, Agasi, Shira, Moriah, Hadar, Admi, Hanna
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2019
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6590795/
https://www.ncbi.nlm.nih.gov/pubmed/31233514
http://dx.doi.org/10.1371/journal.pone.0218184

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6590795/
https://www.ncbi.nlm.nih.gov/pubmed/31233514
http://dx.doi.org/10.1371/journal.pone.0218184

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