Cargando…
How psychology might alleviate violence in queues: Perceived future wait and perceived load moderate violence against service providers
INTRODUCTION: Queues are inherent to service encounters, as it is not always possible to provide service to all clients at the exact moment they request service. Queues involve waiting for a service in a specific place that might also be crowded, they obstruct the client's’ goal of receiving se...
| Autores principales: | , , , , , , |
|---|---|
| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Public Library of Science
2019
|
| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6590795/ https://www.ncbi.nlm.nih.gov/pubmed/31233514 http://dx.doi.org/10.1371/journal.pone.0218184 |