Communicative characteristics of general practitioner-led and nurse-led telephone triage at two Danish out-of-hours services: an observational study of 200 recorded calls

OBJECTIVES: Out-of-hours (OOH) telephone triage is used to manage patient flow, but knowledge of the communicative skills of telephone triagists is limited. The aims of this study were to compare communicative parameters in general practitioner (GP)-led and nurse-led OOH telephone triage and to disc...

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Detalles Bibliográficos
Autores principales: Vilstrup, Emil, Graversen, Dennis Schou, Huibers, Linda, Christensen, Morten Bondo, Pedersen, Anette Fischer
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BMJ Publishing Group 2019
Materias:
Communication
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6596995/
https://www.ncbi.nlm.nih.gov/pubmed/31230024
http://dx.doi.org/10.1136/bmjopen-2018-028434

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6596995/
https://www.ncbi.nlm.nih.gov/pubmed/31230024
http://dx.doi.org/10.1136/bmjopen-2018-028434

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