A mixed method analysis of patients' complaints: Underpinnings of theory-guided strategies to improve quality of care

PURPOSE: Patients' complaints can be predictors of patient care quality and safety. Understanding patients' complaints could help healthcare organizations target the areas for improvements. The purpose of this study is to use a mixed method analysis to a) examine the characteristics and ca...

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Detalles Bibliográficos
Autores principales: Wei, Holly, Ming, Yan, Cheng, Hong, Bian, Hui, Ming, Jie, Wei, Trent L.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Chinese Nursing Association 2018
Materias:
Original Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6626263/
https://www.ncbi.nlm.nih.gov/pubmed/31406851
http://dx.doi.org/10.1016/j.ijnss.2018.06.006

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6626263/
https://www.ncbi.nlm.nih.gov/pubmed/31406851
http://dx.doi.org/10.1016/j.ijnss.2018.06.006

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