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A mixed method analysis of patients' complaints: Underpinnings of theory-guided strategies to improve quality of care
PURPOSE: Patients' complaints can be predictors of patient care quality and safety. Understanding patients' complaints could help healthcare organizations target the areas for improvements. The purpose of this study is to use a mixed method analysis to a) examine the characteristics and ca...
| Autores principales: | , , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Chinese Nursing Association
2018
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6626263/ https://www.ncbi.nlm.nih.gov/pubmed/31406851 http://dx.doi.org/10.1016/j.ijnss.2018.06.006 |