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Using Service Blueprints to Visualize Pharmacy Innovations
Background: Applying the principles of service design can help pharmacists manage both the quality and patient perceptions of the services they provide. Service blueprints are a widely used service design tool that are rare in the healthcare literature. They can be used to design new services or rev...
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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MDPI
2019
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6630975/ https://www.ncbi.nlm.nih.gov/pubmed/31071945 http://dx.doi.org/10.3390/pharmacy7020043 |