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Patients’ time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study

BACKGROUND: Patient satisfaction has become an increasingly important element in a service-oriented healthcare market. Although satisfaction is influenced by many factors, the waiting time to be seen by medical staff has been shown to be one of the key criteria. However, waiting is not an objective...

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Detalles Bibliográficos
Autores principales: Spechbach, Hervé, Rochat, Jessica, Gaspoz, Jean-Michel, Lovis, Christian, Ehrler, Frederic
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6676522/
https://www.ncbi.nlm.nih.gov/pubmed/31370794
http://dx.doi.org/10.1186/s12873-019-0254-1