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Improving outpatient satisfaction by extending expected waiting time
BACKGROUND: Long waiting times result in low satisfaction. Although several methods are used to shorten the actual waiting time (AWT) in large hospitals of China, the outpatients still have a long actual waiting time. This study aimed to explore whether satisfaction could be improved by extending th...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
BioMed Central
2019
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6693195/ https://www.ncbi.nlm.nih.gov/pubmed/31409330 http://dx.doi.org/10.1186/s12913-019-4408-3 |