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Impact of Directive 2013/11/EU on Consumer ADR Quality: Evidence from France and the UK
One of the objectives of Directive 2013/11/EU was to promote high-quality consumer alternative dispute resolution (ADR) schemes in the European Union (EU) through the creation of certification processes and regular monitoring by Member States. To obtain and keep certification, ADR bodies must contin...
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Springer US
2018
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6743740/ https://www.ncbi.nlm.nih.gov/pubmed/31564762 http://dx.doi.org/10.1007/s10603-018-9394-z |