Patient Satisfaction Surveys in the Outpatient Clinic Setting: The Variability of Response With Positively or Negatively Toned Questions

The purpose of this study was to determine whether a patient satisfaction survey in the outpatient clinic setting using questions with either a positive or negative tone would produce consistent responses. This was a prospective study using a 20-question paper survey delivered to medical students wh...

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Detalles Bibliográficos
Autores principales: Saldivar, Brittany, Carter, Carolyn, Filipp, Stephanie L., Gurka, Matthew J., Davis, Michael K.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2019
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6747859/
https://www.ncbi.nlm.nih.gov/pubmed/31524021
http://dx.doi.org/10.1177/0046958019875554

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6747859/
https://www.ncbi.nlm.nih.gov/pubmed/31524021
http://dx.doi.org/10.1177/0046958019875554

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