Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction

PURPOSE: The purpose of this paper is to examine the factors influencing passenger adoption and behaviour of self-service technology (SST) in airports. This study adopted the Theory Acceptance Model (TAM) and extended the model by including the need for human interaction (NI) construct in the study...

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Detalles Bibliográficos
Autores principales: Taufik, Nursyuhada, Hanafiah, Mohd Hafiz
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2019
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6926236/
https://www.ncbi.nlm.nih.gov/pubmed/31890945
http://dx.doi.org/10.1016/j.heliyon.2019.e02960

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6926236/
https://www.ncbi.nlm.nih.gov/pubmed/31890945
http://dx.doi.org/10.1016/j.heliyon.2019.e02960

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